Privacy Policy

Last updated: 2 June 2026

This policy describes how SERVICE VTC REIMS (SARL, 17 Esplanade le Rouet, 51100 Reims, France — RCS Reims 901 315 572 — EVTC051210013) collects, uses and protects your personal data as part of its private chauffeur (VTC) services.

1. Legal framework

In accordance with Regulation (EU) 2016/679 (“GDPR”) and the French Data Protection Act of 6 January 1978 as amended, SERVICE VTC REIMS is the data controller for the data collected through its Services.

2. Data we collect

Identification and contact details: surname, first name, phone, email, postal address.
Payment data: processed by our payment provider (Stripe); no card data is stored on our systems.
Journey and vehicle geolocation data during the service.
Technical data related to the use of the site (cookies — see our cookie policy).

3. Purposes and legal bases

Performance of the contract: managing bookings, invoicing, safety, handling complaints.
Legal obligation: invoicing, accounting, tax filings.
Legitimate interest: fraud prevention, internal statistics, customer relationship management.
Consent: marketing, partners — revocable at any time.

4. Recipients

Your data is accessible to SERVICE VTC REIMS, its authorized drivers, and its technical subcontractors (host, payment provider, email provider, occasional VTC subcontractors), all bound by contractual safeguards ensuring a level of protection compliant with the GDPR.

5. Retention period

Contractual data: 3 years from the end of the relationship for marketing purposes.
Invoicing data: 10 years from issuance for accounting obligations (art. L123-22 French Commercial Code).
Geolocation data: 2 months.

6. Your rights

You have the following rights over your data: access, rectification, erasure, restriction, objection, portability, as well as the right to give instructions on the fate of your data after your death.

These rights can be exercised by email to [email protected] or by post to the registered office, together with proof of identity. We undertake to respond within one month.

7. Complaint to the CNIL

If you believe your rights are not being respected, you may lodge a complaint with the French data protection authority, the CNIL — www.cnil.fr.

8. Cookies

Our site uses cookies to ensure it works properly, measure its audience and improve your experience. You can accept, decline or set their use from the banner shown on your first visit, or at any time from your browser settings. See our cookie policy.

9. Contact

For any question about this policy or your data:
SERVICE VTC REIMS
17 Esplanade le Rouet, 51100 Reims, France
Email: [email protected]
Phone: +33 6 51 49 90 81