Terms and Conditions of Sale
Service VTC Reims
17 Esplanade le Rouet — 51100 Reims, France
Reims Trade Register (RCS) No. 901 315 572
VTC operator register No.: EVTC051210013
Phone: +33 (0)6 51 49 90 81
Email: [email protected]
Website: www.servicevtcreims.fr
Last updated: 7 June 2026 — The French version of these Terms prevails; this English text is provided for information only.
Preamble
These terms and conditions of sale (“Terms”) are entered into between Service VTC Reims (“SERVICE VTC REIMS”), an operator of chauffeur-driven vehicles (VTC) within the meaning of articles L3122-1 et seq. of the French Transport Code, and any person, acting in a professional capacity or not (the “Client”), wishing to book a chauffeur transport service (the “Service”) for themselves or for persons they represent (the “Passengers”).
Any booking implies the Client’s and Passengers’ full and unreserved acceptance of these Terms. Any conflicting clause in the Client’s own terms is unenforceable against SERVICE VTC REIMS unless accepted in writing beforehand. The applicable Terms are those in force on the date of the written booking confirmation by SERVICE VTC REIMS.
1. Booking
1.1 Legal capacity. To book, the Client must be of legal age (or an emancipated minor) and legally capable of contracting.
1.2 Booking channels. Phone, email, the website form at www.servicevtcreims.fr, or any other channel accepted by SERVICE VTC REIMS. Phone requests must be confirmed in writing.
1.3 Required information. Date, time and place of pick-up; drop-off location and stops; number of passengers (indicating any person with reduced mobility); number, weight and approximate volume of luggage; Passenger’s phone and email; desired vehicle category.
1.4 Quote. Upon receipt of the request, SERVICE VTC REIMS issues a quote based on the information provided. Any service not provided for is billed in addition. Any change of information may lead to a price revision.
1.5 Confirmation and payment. The Client’s acceptance of the quote may take the form of (i) an express written acceptance (email, letter, signature), OR (ii) payment in full of the total amount (incl. tax) by any means of payment offered by SERVICE VTC REIMS (bank card via Stripe, Apple Pay, Google Pay, bank transfer). Either form constitutes full acceptance of the quote and of these Terms and forms the transport contract (“Booking Confirmation”).
Unless otherwise agreed on the quote, no deposit is required: payment in full of the total amount confirms the booking. Accepted means of payment: bank card (Visa, Mastercard) via Stripe (secure payment), Apple Pay, Google Pay, bank transfer (IBAN provided on request). American Express: 3% surcharge. Late payment: penalties at three times the statutory interest rate plus a fixed recovery indemnity of €40 (excl. tax) (art. L441-10 of the French Commercial Code).
1.6 Right of withdrawal. In accordance with article L221-28 3° of the French Consumer Code, the right of withdrawal does not apply to passenger transport services provided on a specific date or frequency. The Client expressly waives this right upon Confirmation. The cancellation terms in article 4 apply.
2. Pricing
2.1 Price list. Services are billed according to the price list in force on the date of Confirmation, attached to the quote. The flat rates shown on the website (airport transfers, long distance, half-day / full-day hire) prevail over any earlier general information.
2.2 Price composition. Prices are inclusive of tax and include: the chauffeur service; fuel; professional civil liability insurance (transported persons); VAT at the applicable rate; for flat-rate transfers and hire within the 50 km / 31 mi radius around Reims, standard tolls and parking fees.
2.3 Additional charges. Unless stated otherwise on the quote: tolls and parking outside the flat-rate radius; entry to public or private sites (Champagne house tasting fees, parks, etc.); chauffeur meals, billed at a flat €20 (lunch) / €25 (dinner) when the service, exceeding 3 continuous hours, overlaps 12:00–14:00 or 19:30–21:30; chauffeur overnight stay outside the Marne department: €120 (accommodation + breakfast); special equipment (baby seat, booster): provided free of charge, on request at booking; hospitality services (personalized sign, Champagne tray, etc.) on quote.
2.4 Overruns (excluding flat-rate transfers). Hourly overrun: €75/h (sedan) or €90/h (van), billed per started 30-min block. Mileage overrun beyond the 50 km / 31 mi radius: €1.80/km. If the Client changes or interrupts the Service, billing covers the time and distance actually performed, with a minimum of the initial flat rate.
2.5 Price changes. SERVICE VTC REIMS may change the price list at any time. New prices apply only to Services booked after the update.
3. Performance conditions
3.1 Pick-up. Passengers must follow the pick-up instructions given by SERVICE VTC REIMS or the chauffeur.
3.2 Seat belt. Its use is mandatory front and rear. Any breach releases SERVICE VTC REIMS from liability in the event of an accident.
3.3 Non-smoking policy. All vehicles are strictly non-smoking (cigarettes, e-cigarettes, vaping, other). Any breach incurs a flat indemnity of €250 (incl. tax) (cleaning and downtime).
3.4 Alcohol and drugs. Alcohol consumption is not allowed in the vehicles unless expressly authorized in writing (e.g. on-board Champagne package). The chauffeur may refuse to carry any Passenger whose behavior, linked to alcohol, drugs or any other cause, poses a risk to safety or vehicle cleanliness.
3.5 Subcontracting. If performance becomes temporarily impossible (breakdown, chauffeur unavailability, request exceeding the fleet), SERVICE VTC REIMS may call on an approved fellow VTC operator, after prior notice to the Client (by phone, SMS or email). Subcontracting changes neither the price nor the commitments made.
3.6 Photographs and images. Website visuals are non-contractual. The exact vehicle model (within the chosen category) is not guaranteed.
3.7 Geolocation. Vehicles are fitted with a geolocation system for safety, operational coordination and evidence purposes. The Client is informed and consents.
3.8 Luggage. Volume is limited to the boot capacity of the chosen vehicle. SERVICE VTC REIMS may refuse any excess luggage for safety reasons. Personal effects remain in the Passengers’ care and under their responsibility.
3.9 Capacity. The number of Passengers, chauffeur included, may not exceed the vehicle’s legal capacity. Any excess justifies an immediate refusal.
3.10 Animals. Pets are accepted subject to prior notice to SERVICE VTC REIMS at booking and express agreement. Guide and assistance dogs are accepted without formality as required by law. Failing prior notice, the chauffeur may refuse boarding.
4. Modification and cancellation
4.1 Request. Any modification or cancellation is made through the original booking channel.
4.2 Free cancellation. Any cancellation made more than 48 hours before the agreed time of the Service gives rise to a full refund of sums paid.
4.3 Cancellation between 48 and 24 hours. 50% of the Service amount is due; any balance is refunded.
4.4 Cancellation less than 24 hours or no-show. The full amount (100%) of the Service is due and no refund is made. A “no-show” is recorded 60 minutes after the agreed pick-up time.
4.5 External costs incurred. Ancillary costs already incurred (guide, hostess, entry fees, etc.) cancelled less than 24 hours beforehand are billed at 100%.
4.6 Modification. The Service actually performed is billed, with a minimum of the initial flat rate.
4.7 Special conditions. In high season or for Services mobilising a large number of vehicles, specific conditions may appear on the quote; they prevail over this article.
5. Delays
5.1 Force majeure. SERVICE VTC REIMS is not liable for delays due to force majeure or external causes (strike, bad weather, demonstration, flight/train delay, road closure).
5.2 Chauffeur delay. If a delay is attributable to SERVICE VTC REIMS, the Client is informed without delay and, absent an alternative solution, may be compensated up to the amount of the Service or €150 if the Service is not priced.
5.3 Client delay / absence. The chauffeur waits 60 minutes after the agreed time (unless a different period is stated on the quote for an airport). Beyond that, a “no-show” is recorded and article 4.4 applies. Waiting beyond 15 minutes (excluding airports) is billed at the hourly rate in force.
6. Commitments and liability
6.1 Regulatory compliance. SERVICE VTC REIMS operates as a VTC operator registered on the national register kept by the ministry in charge of transport under number EVTC051210013. Its chauffeurs hold a valid VTC professional card.
6.2 Insurance. SERVICE VTC REIMS holds professional civil liability insurance covering bodily, material and immaterial damage caused to Passengers from boarding to alighting, save fault of the Passenger. The certificate is provided on written request.
6.3 Safety. SERVICE VTC REIMS assumes the obligation of safety (obligation of result) incumbent on any professional carrier.
7. Damage
The Client is liable for any damage caused by themselves, their Passengers or any person for whom they are responsible, inside or outside the vehicle (except the chauffeur). Notably billed: exceptional cleaning (vomit, heavy soiling) €200 (incl. tax); restoration (seats, trim, equipment) on quote; vehicle downtime at the hourly rate in force.
8. Payment and invoicing
8.1 Means of payment. Bank cards (Visa, Mastercard, American Express), bank transfer (fees borne by the sender), Apple Pay, Google Pay. Cash is not accepted.
8.2 Guarantees. At booking, the Client provides valid bank card details. SERVICE VTC REIMS may carry out a pre-authorization up to the estimated Service amount and, where applicable, a symbolic validation charge (< €1, deducted from the final invoice). ID may be requested for Services over €500.
8.3 Payment refusal. In the event of insufficient funds or an invalid card, the booking is not confirmed and the Service is not performed.
8.4 American Express. Any payment by American Express incurs a 3% surcharge on the amount (incl. tax); this is also stated on the quote.
8.5 Invoicing. The final invoice is sent by email upon completion of the Service to settle any extras. In accordance with article 1.5, payment in full is due upon confirmation of the booking, except for corporate “account” clients (payment 30 days net).
8.6 Late payment. Any delay automatically incurs, from the day after the due date, penalties equal to three times the statutory interest rate and a fixed indemnity of €40 (excl. tax) per unpaid invoice (art. L441-10 Commercial Code). Inability to charge the Client’s account constitutes late payment.
8.7 Complaints. Any complaint regarding the Service or invoicing must be sent to SERVICE VTC REIMS within 30 days of performance, by email to [email protected] or by post to the registered office, with supporting documents.
9. Personal data
9.1 Framework. In accordance with Regulation (EU) 2016/679 (“GDPR”) and French Act No. 78-17 of 6 January 1978 as amended, SERVICE VTC REIMS is the controller of data collected in connection with the Services.
9.2 Data collected. Identification and contact details (name, phone, email, address); payment data (processed by our banking provider); journey and vehicle geolocation data; technical data related to website use (cookies — see our cookie policy).
9.3 Purposes and legal bases. Performance of the contract: booking management, invoicing, safety, complaint handling. Legal obligation: invoicing, accounting, tax. Legitimate interest: fraud prevention, internal statistics, client relationship. Consent: marketing, partners (revocable at any time).
9.4 Recipients. SERVICE VTC REIMS, its authorized chauffeurs, and its technical subcontractors (host, payment provider, email provider, occasional VTC subcontractors), bound by contractual guarantees.
9.5 Retention. Contractual data: 3 years after the end of the relationship for prospecting; 10 years from invoicing for accounting obligations (art. L123-22 Commercial Code). Geolocation data: 2 months.
9.6 Rights. The Client has rights of access, rectification, erasure, restriction, objection, portability, and the right to set directives on the fate of their data after death. These rights are exercised by email to [email protected] or by post to the registered office, with proof of identity.
9.7 CNIL complaint. The Client may lodge a complaint with the French data protection authority (CNIL) — www.cnil.fr.
10. Intellectual property
The website, editorial content, photographs, graphics, logos and databases are the exclusive property of SERVICE VTC REIMS or its partners. Any reproduction, representation or use, in whole or in part, is prohibited without prior written authorization, except for strictly personal consultation. Creating hyperlinks to the website is subject to prior written authorization.
11. Mediation, governing law and jurisdiction
11.1 Consumer mediation. In accordance with articles L611-1 et seq. of the French Consumer Code, a consumer Client may, where a dispute is not resolved amicably with SERVICE VTC REIMS, refer the matter free of charge to a consumer mediator. Consumer Clients are invited to send their complaint in writing to [email protected]: any complaint received within 30 days of the service receives a reasoned reply. The list of registered consumer mediation bodies is available at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.
11.2 ODR platform. Under Regulation (EU) 524/2013, the European Online Dispute Resolution platform is available at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.
11.3 Governing law. These Terms are governed by French law.
11.4 Language. The French version prevails. Any translation is provided for information only.
11.5 Jurisdiction. Dispute with a consumer Client: courts designated by the Code of Civil Procedure (art. R631-3 Consumer Code; the consumer may choose the court of their domicile, the place of performance or the defendant). Dispute with a professional Client: exclusive jurisdiction of the Reims Commercial Court.
11.6 Severability. The possible nullity of one provision does not affect the validity of the other clauses.
⚠ Vigilance notice
Public passenger transport for hire is a regulated activity (articles L3120-1 et seq. of the French Transport Code). Only VTC operators registered on the national register and taxis holding an ADS license are authorized to offer this service. SERVICE VTC REIMS draws its clients’ attention to the risks of using unauthorized operators (no passenger insurance, criminal offence).